HR Operations Manager


Results-driven, data expert with an orientation towards operational excellence in HR Service Delivery. Does this description match your interests and qualifications?
Friendship is currently looking for an HR Operations Manager with data and systems expertise, responsible for disciplined execution in the areas of recruitment, training, compensation and benefits, and performance management as well as leveraging our HRIS to provide information, reporting, and critical analysis. In this position, you’ll have the chance to drive best HR practices and operational excellence across our business.


Reporting to the SVP, HR and Corporate Compliance, the HR Operations Manager is responsible for the effective and consistent coordination and implementation of HR business processes, functions, and procedures and monitors HR projects and workflow. On a regular and continuous basis, the best candidate tracks and uses data and analytics to exercise administrative judgment on establishing departmental operation goals, standards, policies and procedures.
The ideal candidate must be able to serve as a central point of contact for interdepartmental projects and communications related to HR business operations. Additionally, the best candidate will be comfortable with working with different types of software applications.
Other key components of the opportunity include the following: audits HRIS infrastructure for accuracy, integrity, and functionality; oversees employee information collection; supervises the input of data and ensures data integrity; developing and administering various human resources plans and procedures for all employees; planning, organizing, and controlling all activities of the department, participating in developing department goals, objectives and systems; supports HR staff to resolve human resources problems and recommends effective courses of action; provides leadership in coordinating the activities of the HR department to ensure compliance with laws, policies, and, health care regulations.
Job Requirements
To be qualified for this role, the ideal candidate must have a B.A. or B.S. degree in business, economics, or a related closely field of study, preferably completion of graduate-level education in business (e.g. MBA). The target level of experience is 5-7 years in Human Resources, preferably in a health care environment.
SPHR or SHRM-SCP certification is preferred. Additional consideration will be given to a candidate with the Project Management Professional (PMP) credential.
The successful candidate will possess many of the skills and qualifications above and demonstrate a positive and energetic attitude; a high degree of integrity; strong communication skills; flexibility and an entrepreneurial work ethic; ability to innovate; and, an in-depth understanding of the HR and financial implications of business decisions.
Friendship provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Friendship complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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